Terms and Conditions

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Last Updated: May 9, 2025

Welcome to Mimshack Shop. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Overview

Mimshack Shop is an online marketplace offering a variety of products delivered to your doorstep. We operate from Kenya and primarily serve Kenyan customers, with delivery and customer service tailored to local needs.

2. Account Registration

• You may browse the site without creating an account.

• To place an order, you may be required to provide personal information including name, phone number, email, and delivery address.

• You are responsible for maintaining the confidentiality of your information and any activity that occurs under your account.

3. Orders and Payments

• All orders are subject to acceptance and availability.

• We reserve the right to cancel or refuse any order at our discretion.

• Prices are listed in Kenyan Shillings (KES) and may change without notice.

• Payment methods include mobile money, credit/debit cards, and other secure options.

• Orders are confirmed once payment is received.

4. Shipping and Delivery

• We deliver to most regions in Kenya.

• Delivery timelines are estimates and may be affected by factors beyond our control (e.g. weather, courier delays).

• Accurate delivery details must be provided to avoid delays or failed deliveries.

5. Returns and Refunds

• If you receive a damaged or incorrect product, notify us within 48 hours of delivery.

• We may request a photo or video as proof.

• Refunds or exchanges will be processed once the return is received and inspected.

• Some items (e.g. personal care or custom products) may not be eligible for return unless defective.

6. Product Descriptions

We strive to provide accurate and up-to-date descriptions and images. However, we do not guarantee that all product details, pricing, or availability are error-free. In case of an error, we reserve the right to correct it and cancel or update the order.

7. Intellectual Property

All content on the Website—including images, logos, product listings, graphics, and text—is owned or licensed by Mimshack Shop and protected by copyright and trademark laws.
You may not copy, reproduce, or distribute any content without prior written permission.

8. Prohibited Activities

You agree not to:

• Use the site for any unlawful purpose.

• Attempt to gain unauthorized access to the site or its data.

• Upload harmful code, spam, or misleading content.

• Violate these Terms or any applicable laws.

9. Limitation of Liability

Mimshack Shop is not liable for:

• Indirect or consequential damages.

• Loss of data or profits.

• Delays or failures in delivery caused by third parties.

• Errors or omissions on the Website.

10. Termination

We reserve the right to suspend or terminate your access to the Website for violating these Terms or engaging in prohibited activities.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting. Continued use of the Website means you accept the revised Terms.

12. Governing Law

These Terms are governed by the laws of Kenya. Any disputes arising under or in connection with these Terms shall be resolved in Kenyan courts.

13. Contact Us

If you have questions or feedback about these Terms, reach out to us at:

Email: info@mimshack.shop
Phone: +254729866265
Website: www.mimshack.shop